WARRANTY
At Overlander Sports, we stand by the quality of the products we offer, and we understand that sometimes issues may arise. Our warranty services are designed to ensure your satisfaction and provide you with a smooth resolution process. Please take a moment to familiarize yourself with our warranty procedures to ensure a seamless experience.
Our role as a warranty intermediary:
Overlander Sports often serves as a middle-man between our valued customers and the manufacturers. If you encounter issues with your purchased item, we are here to assist you in navigating the warranty process. It's important to note that we do not automatically replace items. Instead, the item must first be shipped to the originating company for a thorough assessment. Following this assessment, the company will decide whether the item will be replaced, repaired, or credited.
Warranty service requirements:
-
Garment care:
- For garments, we kindly request that they be washed before being brought in for warranty services. This ensures a fair assessment of the item's condition.
-
Proof of purchase:
- To initiate the warranty process, please ensure you have your original receipt as proof of purchase. This will help streamline the verification process and expedite your claim.
-
Shipping fee:
- In most cases, a $15 shipping fee is applicable for warranty items. This fee is to be covered by the customer and helps facilitate the safe and efficient handling of your item during the warranty process.
Locating specific warranty information:
For detailed information regarding the warranty coverage of your specific item, we recommend referring to the brand’s website. Alternatively, you can reach out to us directly for assistance. Our knowledgeable team can be reached at 867-873-2474 or via email at warranty@overlandersports.com.
